Payment Policy
How payments are confirmed, what to do if a payment fails, and how approved refunds are sent.
Available payment methods
Payment methods available for an order are the methods displayed at checkout. Those currently include:
- UPI (including Google Pay, PhonePe and Paytm, as offered by the payment provider)
- Credit and debit cards (Visa, Mastercard and RuPay, as offered at checkout)
- Net banking
- Cash on Delivery, only when the product is eligible and Cash on Delivery is shown at checkout
Shipping is free on every order. GST is added at checkout and shown before you pay.
Payment confirmation
An order may be processed after payment confirmation, subject to the checkout terms. Please keep your order number and payment reference for support requests. You can review orders after signing in at My Orders.
Failed or pending payments
If money appears to have been deducted but the order is not confirmed, please check your payment provider's status and contact us with the transaction reference. Duplicate or failed-payment cases will be reviewed and handled through the relevant payment provider and applicable rules.
Refunds
Where a refund is approved under the Return & Refund Policyor applicable law, it will be sent online to the customer's bank account. When a return inspection applies, the refund is processed after the returned parcel is received and inspected. Our target is 7–10 working days after approval. Bank or payment-system processing may take additional time.
Security
Never share your passwords, OTPs, UPI PIN or full payment credentials with anyone claiming to be customer support. Kavishree will not ask you to disclose your UPI PIN or OTP to process a refund.
Contact
For payment-related questions, email kavishreeshop@gmail.com or call +91 94219 17121.